Frequently Asked Questions | Willamette Tower

We'd love to show you around! Schedule an in-person or virtual tour through our website, or give us a call. Our leasing office is open Monday through Friday from 9 am to 6 pm, and Saturday and Sunday from 10 am to 5 pm. Prefer to look around on your own schedule? We also have 3D virtual tours available on our website, so you can get a feel for our floor plans from home before your visit.

Applying to our apartments in Portland, OR, is simple. Head to our Floor Plans page to find the layout that fits your lifestyle, check availability, and follow the prompts through the online leasing portal. Applications can also be submitted in person at the leasing office if you prefer a paper copy. Contact us with any questions along the way. We're happy to guide you through the process.

You'll need a valid government-issued photo ID and proof of income, such as recent pay stubs, tax returns, or an offer letter. Additional documentation may be requested during the screening process. Contact the leasing office to confirm the complete list before you apply.

Applicants must have a gross monthly income of at least 2.5 to 3 times the monthly rent. Contact the leasing office for specific qualification criteria.

Lease terms are 12 to 18 months, contingent on availability, so there’s some flexibility and an option that fits your needs.

Please inquire with the leasing team about short-term lease availability. We may have something that works for you.

At this time, subleasing is not permitted. Contact the leasing office if you have questions about your lease options.

Yes, renter's insurance is required with a minimum of $100,000 in liability coverage to protect you and all parties involved. 

We're glad you've chosen to stay! Our leasing team will reach out before your lease expires to discuss your renewal options. You're also welcome to get the conversation started early by contacting the office directly or logging in to your resident portal.

Willamette Tower is a market-rate community and does not offer income-restricted or subsidized housing at this time. Contact the leasing office for information on current specials and competitive pricing.

Yes. There is a $47.95 application fee per applicant, due at the time of application. A refundable security deposit of $400 is due at move-in, though deposit amounts may vary based on your specific unit and screening results. A Security Deposit Alternative program is also available. Contact the leasing office for details.

Our leasing and concierge team is here to make your move-in as smooth as possible. Reach out ahead of your move-in date to coordinate building access, elevator scheduling, and anything else you need to get settled comfortably.

We want your home to feel your own, so minor decorating is generally welcome. Permanent modifications such as painting, drilling, or structural changes may require prior written approval from management. Refer to your lease agreement or contact the leasing office for specific guidelines.

We understand life happens, and early lease termination is possible. It requires 1.5 times the monthly rent, a 30-day written notice, and concession paybacks may apply. Contact the leasing office to discuss your options.

If you’re planning to move out at the end of your lease, please give written notice at least 30 days' ahead of your intended move-out date.

To begin the move-out process, submit a written notice at least 30 days in advance. You'll need to return all keys and access devices, leave the apartment clean and in good condition, and schedule a move-out walkthrough with the management team. Any charges for damages beyond normal wear and tear will be deducted from your security deposit.

Security deposit refunds are processed in accordance with Oregon state law, which requires the refund or an itemized statement of deductions to be delivered within 31 days of your move-out date.

The standard refundable security deposit is $400, due at move-in. Additional amounts may vary based on your unit and screening results. A Security Deposit Alternative program is available as well, so you can contact the leasing office for details.

Utilities are not included in rent, which gives you direct control and flexibility over your usage and costs. Residents set up service independently with Portland General Electric and NW Natural.

Astound is the preferred internet provider (the residents' choice, if you may). Residents also receive complimentary WiFi access in the community, so you’re always connected.

Rent is due on the 1st of each month. Payment options include ACH, credit, or debit through your resident portal, as well as check, cashier's check, or money order at the leasing office.

Optional fees include:

• Storage units: $60 to $288/month, depending on type

• Bike storage: $10/month

• Parking: $100 to $390/month, depending on type

• Guest suite: $195/night, subject to availability

A late fee of $150 applies for rent paid after the due date.

Yes, underground and above-ground parking options are available:

• Single spaces: $250/month

• Tandem spaces: $390/month

• EV spaces: $295/month

• Detached above-ground parking: $220/month

Your friends and family from away are welcome to stay for a maximum of 21 days in a calendar year.

Yes, EV parking spaces with charging are available to rent at $290/month, so you can charge your vehicle while at home and wake up ready to go the next day!

We are here to help with any maintenance needs! Requests can be submitted anytime through your resident portal. For urgent or emergency issues, contact the leasing office or concierge directly by phone.

Emergency requests are addressed as quickly as possible, typically within 24 hours. Non-emergency requests are generally handled within a few business days, depending on the nature of the issue. Willamette Tower has onsite maintenance staff to keep things running smoothly.

Yes! Willamette Tower is a pet-friendly community in Portland, OR, and we're happy to welcome your four-legged family members. A maximum of 2 pets per apartment applies, with certain breed restrictions. Contact the leasing office for full details.

Yes. There is a refundable pet deposit of $200 per pet and a monthly pet rent of $40 per pet. The maximum is 2 pets per apartment.

Certain breed restrictions may apply. Contact the leasing office directly for the full list of restricted breeds and any applicable size or weight limitations.

Willamette Tower features a private pet park and a pet spa exclusively for residents and their companions.

Life at Willamette Tower comes with an impressive lineup of amenities designed to complement the way you live. View the full amenities list on our website, which includes:

• Resident lounge

• 24/7 fitness center

• Co-working space

• Conference room

• Outdoor terrace with grilling station

• Private pet park

• Pet spa

Yes! The 22nd-floor lounge can be reserved at $100/hour with a four-hour maximum. The 5th-floor conference room is available at $50/hour with a two-hour maximum. Contact the leasing office to check availability and make a reservation.

Every apartment at Willamette Tower includes a full-size stackable in-unit washer and dryer, so there's no need to share laundry facilities.

All apartments come equipped with a refrigerator, stove and oven, microwave, dishwasher, and full-size washer and dryer.

Yes, all apartments include both air conditioning and heating so you can have it at your preferred temperature all the time.

Yes, dedicated bike storage is available for $10/month.

Astound is the preferred internet provider by residents, and all residents also receive complimentary WiFi access. Whether it’s for work or entertainment, you’ll always be connected.

Packages are received and held securely on your behalf. Contact the concierge or leasing office for details on pickup procedures.

Willamette Tower offers a range of one-bedroom, two-bedroom, and three-bedroom layouts in Portland, OR, including apartments, townhomes, and penthouses. Sizes range from 653 sq ft up to 2,611 sq ft, with pricing starting at $1,958/month and going up to $6,831/month for premium units. Visit our Floor Plans page for full details and current availability.

Yes! Willamette Tower offers Matterport 3D virtual tours available through our website. You can also book an in-person tour to experience the community firsthand.

All homes have a refrigerator, stove and oven, microwave, dishwasher, and full-size washer and dryer, but at this time, furnished apartments are not available.

Yes, we host monthly resident events that vary throughout the year. Contact the leasing office or check with the team for upcoming events.

Yes, quiet hours are observed throughout the community. Please refer to your lease agreement or contact the leasing office for the specific quiet hours policy.

Noise complaints can be reported to the leasing office or concierge by phone or in person during office hours. For after-hours disturbances, use the emergency contact line or reach out to local non-emergency police services if needed.

Willamette Tower sits within the Portland School District 1J. Nearby public schools include Capitol Hill Elementary School (K–5), Jackson Middle School (6–8), and Ida B. Wells-Barnett High School (9–12). 

Oregon Health & Science University's South Waterfront Campus is just a 6-minute stroll away, and Portland State University is a 4-minute drive. 

For childcare options, Oregon's Child Care Locator is a great resource for finding facilities near the South Waterfront neighborhood.

Willamette Tower is located at 3820 S. River Parkway in Portland's South Waterfront, a luxury high-rise community situated directly along the Willamette River with panoramic river and skyline views. The community is very transit-friendly and has multiple TriMet bus stops right by. The South Waterfront/S Moody MAX Light Rail station is a 12-minute stroll, and the South Waterfront Aerial Tram is also nearby. The Willamette River Greenway Trail runs directly alongside the building for hiking and biking. Portland International Airport is approximately 13.5 miles away, about a 22-minute drive. Visit our Neighborhood page for more on what the South Waterfront has to offer.

For the comfort and enjoyment of all residents, Willamette Tower is a non-smoking community. We appreciate everyone's cooperation in keeping shared spaces pleasant for all.

Our specials and competitive pricing are available to everyone: no employer-specific discounts are offered. Contact the leasing office for information on current promotions.

You’re allowed to have roommates. However, anyone 18 years of age or older must apply and be approved as part of the leasing process.

The maximum occupancy is two persons per bedroom, plus one additional occupant in the living area.

Yes, guest parking is available upon request at $20 per night, subject to availability. Please ask in advance.

Willamette Tower is managed by Willow Bridge Property Company.

Yes, a resident referral program is available. Restrictions apply. Contact the leasing office for full details.

Whether you're ready to schedule a tour of our apartments in Portland, OR, or just learning about our amenities and the South Waterfront neighborhood, we're happy to walk you through everything.

Call us, stop by the leasing office at 3820 S River Parkway, Portland, OR 97239, or send us a message anytime. We can't wait to welcome you to Willamette Tower.